Support Niagara Parks guests in English and French from Niagara Falls, Ontario, delivering translation, communication, and detailed customer service onsite.

This full time representative serves internal and external customers through telephone, email, social media, and web chat. The role combines bilingual support, French translation, guest feedback, and online purchasing assistance. It requires strong written and verbal communication, critical thinking, and attention to detail while supporting Marketing.

Key Responsibilities:

- Handle guest inquiries across multiple communication channels
- Assist ticket purchases, event bookings, and online purchases
- Manage guest interactions using customer relationship management software
- Translate, revise, edit, and proofread French content




- Monitor online reviews, forums, and social media sentiment

Requirements:

- Secondary School Diploma; business education is an asset
- Outstanding written and verbal French fluency
- Minimum two years bilingual customer service and translation experience
- Professional telephone, email, social media, and web chat communication
- Proficiency with Microsoft Office Suite, including PowerPoint and Excel

Bring French translation, guest support, digital communication, and careful problem-solving to Niagara Parks’ visitor experience.

📌 Bilingual Guest Services Representative (Niagara Falls)
🏢 Niagara Parks Commission
📍 Niagara Falls