Customer lifecycle management and recurring revenue growth define this Account Manager role with Cansel across British Columbia and Alberta. Work directly with existing customers.
As a Customer Lifecycle Account Manager, you will manage an assigned industry portfolio and its renewals. You will understand customer workflows, technology needs, and business priorities. The role focuses on adopting Cansel solutions, expanding relationships, and coordinating internal resources.
Key Responsibilities:
- Manage existing customer portfolios through regular proactive engagement
- Coordinate subscription, software, service, and maintenance renewals
- Identify upselling, cross-selling, and account expansion opportunities
- Recommend products, services,
and subscriptions addressing requirements
- Maintain accurate renewal and prospect information in CRM
Requirements:
- Experience in sales, account management, or customer success
- Strong relationship-building and account management skills
- Commercial mindset focused on assigned revenue targets
- Confidence leading phone, email, and virtual conversations
- Experience using CRM systems and Microsoft Office
Build customer retention, adoption, and recurring revenue for Cansel through organized account management and consultative customer conversations.