Training design and quality assurance define this Legal Aid Ontario opportunity in the Provincial Office, supporting intake operations and staff performance.

The Training and Quality Specialist works in Intake Operations Support, reporting to the Manager, Knowledge and Information Management and Training. This position develops staff training, knowledge resources, and a quality assurance program for intake operations. It applies training-cycle management, knowledge management, and client service practices. The work supports information and knowledge needs across staff and client interaction platforms.

Key Responsibilities:

- Conduct orientation and arrange on-the-job training for recent hires
- Develop and deliver training for LAO initiatives and process changes
- Analyze training needs and improve existing programs




- Create manuals, multimedia aids, and educational content
- Monitor calls and incorporate QA standards into training

Requirements:

- At least two years in LAO frontline certificate program services
- Experience developing and delivering training to adult learners
- Experience managing a full training cycle
- Excellent writing, presentation, facilitation, and relationship-building skills
- Understanding of knowledge management and quality assurance programs

Apply training best practices, knowledge management, and quality assurance expertise to strengthen Legal Aid Ontario intake operations.

📌 Training Quality Assurance Specialist (Toronto)
🏢 Legal Aid Ontario
📍 Toronto