Serve Belleville residents through professional switchboard service, public inquiries, and accessible communication at City Hall in Belleville, Ontario.

The City of Belleville seeks a Customer Service Representative for its People & Corporate Services Department. This temporary full-time position reports to the Deputy City Clerk and serves as the first contact for callers and visitors. Success requires switchboard experience, customer service, Microsoft Office 365 skills, and organization.

Key Responsibilities:

- Operate the multi-line switchboard and answer public inquiries
- Screen and forward calls throughout the organization
- Process incoming and outgoing mail, faxes, and deliveries
- Update SharePoint records and maintain accurate metadata
- Compile, produce,



and distribute the yearly City Directory

Requirements:

- Two-year college diploma in business or office administration
- One year office experience, including six months switchboard experience
- Solid oral, written, and public communication skills
- Advanced Microsoft Office 365 and Adobe Pro skills
- Current satisfactory Criminal Record Check before commencing

Bring confident customer service, switchboard operation, and organized administration to the City of Belleville’s public-facing City Hall services.

📌 Municipal Switchboard Customer Service Representative (Cannifton)
🏢 City of Belleville
📍 Cannifton