Medical Office Assistant – Access Clinic- Casual

Job Category: Admin or Clinic Support

Requisition Number: MEDIC001549

Locations

Showing 1 location

Description

MEDICAL OFFICE ASSISTANT

Status: Casual(1.0 FTE)

Reporting To: Supervisor, Medical Clinic and Physician Affairs

Portfolio: Patient Access & Attachment

Date Available: Negotiable

Shift Pattern: Wednesday, Thursday, Friday: 12:45PM to 9:00PM Saturday, Sunday: 9:00AM to 5:15PM

Hours of Work: Casual

Exempt/Non-Exempt:Non-Exempt

Program:Medical Office Assistant

Classification:Administrative Support I

Salary Range:$20.22-$26.63 per hour

Closing Date: November 12, 2026

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you

Position Summary

The Medical Office Assistant (MOA) serves as the initial point of contact for patients seeking medical care at the Mosaic Primary Care Network. The MOA performs a variety of administrative duties for the multidisciplinary team and plays a key role in the organization and flow of clinic operations. The MOA will be conscientious, energetic, and adaptable to changing workflows, and possess a strong,



positive customer service attitude and enjoy working with team members across the PCN.

Key Responsibilities

General Office Administration

- Greets and directs patients, visitors and staff members with a friendly and helpful demeanor.
- Assists with receiving mail, medical courier, and general deliveries. Opens, sorts, and distributes in a timely fashion, paying particular attention to correspondence regarding patients and ensuring these are given priority.
- Photocopies, scans, and faxes documents as needed.
- Answers all incoming calls using a multi-line switchboard and directs calls to appropriate individuals. Takes and relays messages as appropriate and in a timely manner.
- Assists with the collection of data for QI projects and measurement surveys, and participates in committees as needed
- Other clerical work as required, including booking meeting rooms, ordering supplies and typing memos on behalf of clinicians/managers

Electronic Health Record Management/Client Scheduling

- Registers new patients
- Utilizes an Electronic Medical Record (EMR) to book new and follow up patient appointments. Check patients in when they arrive to their clinic appointments.
- Calls and reminds patients of upcoming appointments as per Mosaic guidelines.




- Books and coordinates appointments with external providers including specialists and physician attachment.
- Charts pertinent clinical information into patients’ EMR, verifies patient demographics and updates as required.
- Sorts, scans, and links information for patients’ charts and attaches to EMR file as necessary/directed.
- Creates and modifies clinicians and physician schedules as required.
- Assists the billing clerk by collecting payments and physician reconciliations as appropriate.

Customer Service

- Presents a pleasant and professional demeanour at all times.
- Has the ability to adjust their approach to individuals of varying cultural backgrounds in providing excellent customer service.
- Uses Language Line when required for interpretation service.
- Understands the programs and services of MPCN to provide patients with appropriate information or to best direct them.
- Maintains patient privacy and confidentiality by understanding the Health Information Act (HIA) and the Privacy Information and Protection Act (PIPA) and their applications in a clinical office setting. Enters any recent patient demographic information into EMR.

Safety

- Promotes a healthy work environment.
- Recognizes safety issues and reports appropriately.
- Aware of and adheres to infection and prevention control standards.
- Demonstrates ability to use equipment and supplies according to established standards and procedures.
- Actively participates in OH&S; activities/committees as needed

Medical Office Procedures

- Administers and assists with basic

📌 Medical Office Assistant – Access Clinic- Casual (Calgary)
🏢 Mosaic Primary Care Network
📍 Calgary