# National Accounts ManagerPosition: National Accounts Manager

Location: Dock Products Canada Inc. Mississauga, ON

Department: National Accounts

Industry: Loading Dock Equipment, Industrial Doors & Access SolutionsDrive National Account Growth Across Canada with Dock Products Canada

Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.As a key member of our National Accounts team, you will be responsible for identifying new opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry.The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling.Key Responsibilities

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Manage and grow relationships with assigned national and strategic accounts across Canada.

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Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.

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Conduct regular customer visits, facility assessments, and business review meetings.

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Act as the primary point of contact for customer inquiries, opportunities, and escalations.

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Develop and execute account growth strategies to increase revenue, profitability, and customer retention.

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Identify and pursue opportunities for equipment upgrades, modernization projects, safety improvements, preventative maintenance programs, and new construction projects.

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Generate new business opportunities within existing accounts and targeted national organizations.

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Expand customer relationships across multiple locations, departments, and decision-makers.

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Achieve sales, margin, and growth targets established by the organization.

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Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.

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Present solutions that improve facility safety, efficiency, productivity, and performance

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Prepare and deliver professional proposals, quotations, presentations, and recommendations.

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Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.

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Support customer budgeting and long-term capital planning initiatives.

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Coordinate national account programs and initiatives across multiple customer locations and company branches.

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Monitor customer satisfaction, account performance, and service delivery metrics.

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Ensure customer commitments, contractual obligations, and service expectations are achieved.





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Maintain regular communication between customers and internal teams to support successful project execution.

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Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings.

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Stay informed of industry trends, competitive activity, and emerging technologies.

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Participate in customer events, industry associations, trade shows, and networking opportunities.

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Identify market opportunities and provide strategic feedback on customer needs and industry developments.

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Maintain accurate CRM records, prospect pipelines, sales forecasts, and account activity reports.

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Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.Qualifications

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5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities

Services, Construction Administration

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Proven experience managing complex customer relationships.

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Strong commercial and business acumen.

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Demonstrated ability to manage multiple projects simultaneously.

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Strong analytical, organizational, and problem-solving skills.

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Exceptional written and verbal communication skills.

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Advanced proficiency in Microsoft Office, particularly Excel.

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Experience in: Loading dock equipment, Industrial door systems, Commercial construction, Warehousin

📌 National Accounts Manager (Mississauga)
🏢 Record UK
📍 Mississauga