Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith
- and values-based organization, we hire and serve people of all backgrounds and walks of life
- there is a place for everyone to belong here.
Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Position Purpose summary:The Program Coordinator – Warming Centre provides direction, support and coaching (including corrective action) to Direct Support Workers during the shift. They provide supervision of clients and maintain the safety and security of the facility and everyone living in it. They direct the team and ensure operations are efficient, protected, and secure. The Program Coordinator – Warming Centre shall ensure guests’ safety while interacting in a positive, supportive manner. They will be involved with their team in the establishment and maintenance of a therapeutic relationship with clients with the goal of facilitating the guest transition into other appropriate shelter support.
Accountabilities:Guest Care and SupportDevelops and maintains a strong therapeutic relationship with guests that access the Warming Centre to ensure effective intervention.
Utilizes the environment in assessing, teaching, and supporting clients around issues such as problem-solving and conflict resolution.




Completes duties, reports, and logs as per shift description.
Encourage clients to develop a community-based support networks.
Assume delegated responsibility for the facility.
Maintains the safety and security needs of the clients through engagement, supervision and monitoring.
Completes all documentation regarding guest safety, incident reports, fire safety and other serious incidents.
Health & Safety:Maintains the safety and security needs of the guests through engagement, supervision, and monitoring.
Deals with serious incidents and crises in a safe and therapeutic manner. Communicate and enforce facility rules while maintaining discipline and safety.
Communication and Reporting:Completes all documentation regarding client safety, incident reports, fire safety and other serious incidents.
Documents daily events, progress towards goals, and any significant occurrences.
Maintains strictest confidentiality regarding the guests, their issues, and their concerns.
Complete a comprehensive final report at the end of the project term.
Team Coordinator :Provides workflow coordination and directions to their team, support and coaching (including corrective suggestions) to direct support workers and shift leads.
Participates as required in the evaluation and goal-setting processes of the organizationActs as the first contact for clients that want to engage in the grievance process.




Assist direct support workers with decision making regarding difficult client behaviors, conflict resolution and unique cases that come up.
Trains new staff – including updating and training existing staff with new or changing procedures.
Contributes to consistency of quality of servicesOn-call support for staff calling in sick. Be the on-site contact person for staff calling in sick. Call casuals to fill shifts as necessary.
Meets regularly to complete check ins with the Housing Services Manager to ensure continuity of services and alignment to program goals.
Communicates building maintenance requests to the Corps Officer in a timely manner.
Other

Responsibilities:
Works with the Corps Officer to complete projects (updating training manuals, procedural recommendations, client feedback sessions, etc.)Presents concerns, questions, and issues in prescribed forums.
Other related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENTGovernance Boards and Councils:Corps OfficerGuestsStaff including , Team leads and Direct Support WorkersExternal:Prince Albert Police ServicesCommunity Partners –Outreach teams, and others.
Health ProfessionalsMANAGERIAL/Technical Leadership RESPONSIBILITY:Reports directly to Corps OfficersDirect reports for this position: none.
Acts as a project coordinator for Direct Support Workers & Team LeadsFINANCIAL AND MATERIALS MANAGEMENT:Responsible for the safekeeping of materials and equipment for own use.
Does not process any financial transactions.
WORKING CONDITIONSWork setting is at the Warming Centre.
Some unscheduled overtime may be associated with this position.
May be required to work rotational shifts.
The incumbent will/may work under the following disagreeable

conditions:
Dealing with angry and highly emotional clients

📌 Program Coordinator – Warming Centre (Prince Albert)
🏢 The Salvation Army
📍 Prince Albert