Use French and English to train dealership customers on PBS software from Calgary, with virtual sessions and travel across Canada and the USA.
As a DTO Bilingual Trainer – Fixed Ops, you will support new and existing customers during Dealer Management Software implementation. You will deliver virtual and onsite training, demonstrate PBS DMS workflows, and provide customer service. The work includes documentation, ticket handling, troubleshooting, and process learning.
Key Responsibilities:
- Deliver assigned training sessions independently within Fixed Operations
- Guide customers through software implementation virtually and onsite
- Demonstrate PBS DMS and resolve customer needs
- Write tickets and escalate issues to corresponding teams
- Share knowledge and support cross-silo team learning
Requirements:
- Fluent French and English speaking, reading, and writing
- One to two years in dealership Fixed Operations
- Microsoft Office Suite and solid computer skills
- Travel availability up to two weeks monthly
- Passport, applicable U.S. visa, and full driver’s license
Bring bilingual communication, dealership experience, and training skills to help PBS customers succeed with Fixed Operations software.