Lead customs brokerage expertise remotely from Canada with UPS, supporting customer accounts, service improvement, and revenue retention across aligned markets.
As Brokerage Product Development Manager, you will collaborate with sales and operations teams on customer requirements and customs clearance solutions. The position supports strategic client relationships, service standards, and continuous improvement projects. You will help maintain and grow customs brokerage revenue.
Key Responsibilities:
- Support customer accounts, revenue retention, and churn reduction
- Provide expertise for solutions, contracts, statements of work, and pricing
- Participate in customer meetings and quarterly business reviews
- Manage operating procedures and key performance indicators
- Advise customers on supply chain improvement opportunities
Requirements:
- Five years in customs operations and transportation business development
- French and English proficiency, written and spoken
- Customs Specialist certification preferred
- Bachelor's degree or international equivalent preferred
- Full time availability during operational days
Apply customs brokerage, customer relationship, and continuous improvement expertise to strengthen UPS service and revenue performance remotely.
📌 Customs Brokerage Product Manager (Toronto)
🏢 UPS
📍 Toronto