Organization Overview:

Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and thrive.

More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities.

Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.

Role:

As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and delivery of high-quality, secure, and engaging experiences and programs. This role is responsible for coordinating day-to-day operations, including scheduling, team support, and performance monitoring, while maintaining a strong presence on-site to address participant needs and operational issues. You will also support program planning, coordination and administration, contribute to team training and development, and ensure compliance with all safety protocols and organizational policies to foster an inclusive, engaging, and positive environment for all participants.

Hours: This is a part- time position and includes 20 hours per week.



Flexible workdays and varied hours based on facility and department needs. This role requires one day on the weekend and evenings.

Location: On-site

Reports to: Fitness & Training Manager

Responsibilities:

Program and Offering Coordination, Administration and Delivery:

- Build strong relationships with our Group Fitness audiences by fostering an active, social, inclusive and engaging environment.
- Participate in exploring, securing, testing, and implementing new trends and types of fitness experiences/services for our customers on a quarterly basis through the service design lens.
- Assist the Fitness & Training Manager with developing the next evolution of fitness programs like HIIT, MIIT and LIIT, our registered fitness classes like kickboxing, pre & post natal, teen weight training, weight training and more.
- Assist the Fitness & Training Manager with planning, developing and evaluation of Group Fitness, registered fitness classes with the goal of creating meaningful touchpoints for the customer’s journey.
- Support the use of new technology within the Boutique Studios for cycling and bootcamp-based classes, including use of heart rate monitors and electronic challenges.
- Oversee the cleanliness, safety, and maintenance of all the areas of the group fitness facilities,



including being aware of any fitness classes taking place during your shift and making sure the space is ready for our members and the instructors.
- Work alongside your direct leader to promote Group Fitness offerings and provide accurate communications to current and future program participants.
- Take the lead on responding to customer inquiries to resolution.
- Perform Group Fitness administration duties including: (Manage waitlists, enrolments and payments in Avocado, Complete data uploads to Avocado for Group Fitness programs, Answering emails and phone calls daily, Complete weekly inventory of equipment and supplies)
- In collaboration with the Fitness & Training Manager, develop quarterly schedules for Group Fitness and Registered Fitness offerings and ensure alignment within our registration software AVOCADO.
- Support with the review of program content on the website related to registrations.
- Support with canceling or merging classes where required due to low enrollment or other reasons requiring cancellation.
- Assist with the development of the Group Fitness budget and understand and monitor key components that influence targets.

Leadership

- Support your direct leader with recruiting, mentoring, developing performance, targets and performance management of the Group Fitness Instructors utilizing Human Resources best practices to ensure a high-performing team.
- Lead and provide clear direction and expectations to the Group Fitness Instructors on roles and responsibilities and empower and hold the team accountable for achieving established work- plans and targets through the regular follow-up, feedback and coaching.
- Be accountable for the development, progress and evaluation of work-plans and performance targets for the G

📌 Group Fitness (Calgary)
🏢 Vivo for Healthier Generations Society
📍 Calgary