Billing quality expertise and rejection troubleshooting define this full time, in-office Waterloo position with CarePartners. Use customer service skills supporting healthcare billing accuracy.

As Billing Quality Lead, you will support rejection-related issues within CarePartners’ integrated, patient-focused service delivery model. The Monday-to-Friday daytime role involves working with Ontario Health atHome, subcontractors, finance, and local program leadership. Microsoft Word, Excel, analytical problem-solving, and careful organization are central to the position.

Key Responsibilities:

- Communicate with Ontario Health atHome and subcontractors about rejected billings
- Support program leadership in reducing rejected billings
- Collect, enter, and share invoicing and rejection data




- Troubleshoot issues and provide supporting documentation
- Manage invoice reconciliation and billing rejection tracking

Requirements:

- Post-secondary education in healthcare, administration, finance, or related fields
- One to three years of office or customer service experience
- Strong Microsoft Office proficiency, including Word and Excel
- Exceptional analytical, problem-solving, organizational, and multitasking skills
- Excellent English verbal and written communication skills

Bring billing coordination, rejection analysis, and customer service expertise to CarePartners’ Waterloo healthcare operations.

📌 Billing Quality Lead Waterloo (London)
🏢 CarePartners
📍 London