Deliver polished overnight guest service at Fairmont Hotel Macdonald using front desk expertise, cash handling, and accurate night auditing.

As a full time Guest Service Agent and Night Auditor, you will greet guests, settle accounts, and uphold Fairmont service standards. Reporting to the Front Office Manager, you will manage guest concerns, hotel information, cashiering, and overnight audit functions. The role also supports front desk development and room revenue awareness.

Key Responsibilities:

- Greet, check in, and settle guest accounts
- Maintain accurate charges, routing, rates, and audits
- Resolve concerns and assist with emergencies
- Train, motivate, and develop front desk agents
- Handle cash, currency exchange, and float balancing

Requirements:

- High school diploma required
- One year of hotel front desk or night audit experience preferred
- English communication skills, verbal and non-verbal
- Strong interpersonal and problem-solving abilities
- Availability for 11:00 p.m. to 7:00 a.m. shifts

Bring guest-focused service, accurate cashiering, and night audit capability to Fairmont Hotel Macdonald’s overnight front office team.

📌 Night Auditor Guest Service Agent (Edmonton)
🏢 Accor DE/DE
📍 Edmonton