Lead retail operations at Great Wolf Lodge Niagara Falls through team training, merchandising, guest service, and cash handling responsibilities.

The Retail Supervisor supports daily operations across Retail Services at Great Wolf Lodge. This supervisor leads Pack Member lifecycle activities, including recruiting, onboarding, coaching, scheduling, and performance feedback. The work covers the Swim Shop, MagiQuest, and other Trading Post venues.

Key Responsibilities:

- Execute Retail Services Pack Member training programs
- Oversee opening, closing, breaks, and cash handling
- Lead retail teams across all locations
- Manage merchandising, receiving, stocking, pricing, and signage
- Maintain guest service, cleanliness, presentation, and safety standards

Requirements:

- Retail sales experience and creative merchandising skills
- Ability to manage labor, sales, and expense budgets
- Ability to oversee POS operations and daily reporting
- Ability to lift, push, and pull up to 25 pounds
- Police clearance submission for newly hired Pack Members

Bring retail leadership, merchandising expertise, and guest service focus to Excellent Wolf Lodge Niagara Falls Retail Services.

📌 Retail Supervisor Great Wolf Lodge (Niagara Falls)
🏢 Great Wolf Lodge
📍 Niagara Falls