Use empathy and communication skills as a Resident Liaison Officer supporting works across Lambeth and South West London. Hybrid working is available.
Reporting to the Site Manager or Project Manager, you will manage resident relationships, arrange access, and handle communications. The position supports site delivery by reducing disruption and maintaining customer service. You will work with residents, occupiers, customer representatives, and site teams throughout projects.
Key Responsibilities:
- Manage relationships with residents and occupiers
- Arrange access for surveys and works
- Handle complaints through to completion
- Develop and implement Resident Communication Plans
- Conduct visits, surveys, and satisfaction reviews
Requirements:
- Valuable interpersonal skills
- Excellent verbal and written communication skills
- Driving Licence
- Experience with Microsoft Office
- Previous customer service experience is desirable
Support residents and site teams through explicit communication, organised access arrangements, empathy, and effective customer care across Lambeth projects.