Shape Enercare’s Conversational AI strategy in Markham, Ontario, using product ownership and analytics to improve customer-facing AI experiences.

As Digital Product Owner, Conversational AI, you will own product vision, roadmap, prioritization, and performance with the Director, Digital Customer Experience. You will translate customer, business, and operational problems into outcomes, requirements, and acceptance criteria. The role connects AI conversations, feedback, KPIs, and business targets to continuous improvement.

Key Responsibilities:

- Maintain the Conversational AI vision, roadmap, objectives, and backlog
- Translate problems into product outcomes and acceptance criteria
- Prioritize trade-offs across value, risk, impact, and effort
- Analyze conversations, feedback, transfers, containment, conversion, and failures




- Communicate performance, priorities, risks, and decisions clearly

Requirements:

- Three to five-plus years in product ownership or management
- Bachelor’s degree in a related technical, business, or analytics field
- Robust analytical, communication, stakeholder management, and collaboration skills
- Experience working in Agile environments; Scrum required
- Conversational AI, APIs, integrations, and responsible AI knowledge is an asset

Bring product strategy, conversational AI knowledge, and analytical decision-making to Enercare’s customer experience products in Markham.

📌 Conversational AI Product Owner (Markham)
🏢 Enercare
📍 Markham