Working Title: AEAP Administrative Assistant - Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

- Job ID: 98193
- Location: St. Paul
- Full/Part Time: Full-Time
- Regular/Temporary: Temporary
- Who May Apply: Open to all qualified job seekers
- Date Posted: 11/03/2026
- Closing Date: 11/16/2026
- Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
- Division/Unit: Office of Justice Programs / OJP Crime Victim Reimbursement
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
- Classified Status: Classified
- Work Area: OJP
- End Date: 1 year (anticipated December 2028)
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: No

Working Title: AEAP Administrative Assistant - Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Public Safety Dept

- Job ID: 98193
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full time
- Regular/Temporary: Temporary
- Who May Apply: Open to all qualified job seekers
- Date Posted: 11/03/2026
- Closing Date: 11/16/2026
- Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
- Division/Unit: Office of Justice Programs / OJP Crime Victim Reimbursement
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: OJP
- End Date: 1 year (anticipated December 2028)
- FLSA Status: Nonexempt




- Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of Justice Programs (OJP) at the Department of Public Safety provides leadership and resources to reduce crime, improve the functioning of the criminal justice system, and assist crime victims. This position exists to administer state and federal grant programs relating to violence prevention and intervention, youth intervention, criminal justice, and juvenile justice. Learn more about OJP at https://dps.mn.gov/divisions/ojp/about-ojp.

This posting will be used to fill two (2) positions anticipated to last approximately one (1) year.

Responsibilities

These positions serve as Administrative Assistants for the Office of Justice Programs, Minnesota Crime Victims Reimbursement Program under the Antiterrorism and Emergency Assistance Program (AEAP).



In this role you will communicate and work with victims, applicants, victim services and medical providers, funeral providers, employers, consolidated billing offices, collection agencies, and insurance companies to support victim reimbursement activities. Key responsibilities include:

- Gathering all the billing information, lost wage and/or loss of support information, and insurance information necessary to calculate awards on all eligible claims.
- Monitoring and analyzing pending claims to determine appropriate actions to move the claims forward.
- Working with providers to set up and maintain their contact information, and develop procedures for submitting billing forms and medical records electronically.
- Serving as a backup receptionist for the Office of Justice Programs.
- Assisting with the office’s response to requests for information and materials.

Employees may telework up to 50%, depending on the position and the needs of the division.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed.

- Communication skills to explain the procedures, rules, and regulations so that others understand the information they are being given.
- Customer service skills to provide prompt and accurate information to customers on the phone and through email and other written or electronic correspond

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