Support patients in Mississauga with hormone treatment questions, empathetic problem-solving, and accurate communication as a Member Experience Associate.

Science & Humans seeks a Member Experience Associate to serve as the frontline voice for patients. You will answer inquiries, resolve concerns, and collaborate with healthcare professionals. The role requires customer service, phone etiquette, communication, and attention to detail.

Key Responsibilities:

- Support patients with questions about hormone treatments
- Respond empathetically to inquiries, concerns, and requests
- Own patient issues through positive outcomes
- Collaborate with healthcare professionals on accurate information
- Maintain records and document patient feedback

Requirements:

- Customer service and phone etiquette skills
- Customer support or patient experience background
- Healthcare or pharmacy experience is a plus
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent work experience

Bring empathy, accurate communication, and patient support skills to Science & Humans in Mississauga, Ontario.

📌 Patient Support Associate Mississauga
🏢 Science&Humans
📍 Mississauga