Quality complaints specialists coordinate regulated product complaint handling for Fresenius Medical Care Canada, using clear communication and detailed documentation. This office-based work includes occasional sample lifting.

The Quality Complaints Specialist completes timely complaint activities for products marketed in Canada. The position supports customer service standards, compliance, and quality management requirements. Responsibilities include complaint logging, customer communication, vendor follow-up, reporting, and complaint procedure maintenance.

Key Responsibilities:

- Log complaints in manufacturers' electronic complaint management systems
- Maintain local complaint logs and follow investigation progress
- Coordinate complaint sample returns, inspections, and shipments
- Prepare correspondence,



reports, and management review presentations
- Author complaint handling standard operating procedures

Requirements:

- University science degree preferred; college diploma considered
- Three to five years' similar regulated-environment experience
- Proficiency with Microsoft Office tools required
- Excellent verbal and written communication skills
- Bilingual French and English with solid attention to detail

Apply quality systems, complaint investigation coordination, and customer communication skills within Fresenius Medical Care Canada's regulated environment.

📌 Quality Complaints Specialist Canada (Richmond Hill)
🏢 Fresenius Medical Care
📍 Richmond Hill