Primary Purpose: The Office Coordinator will act as the main contact for office activities and issue resolution with the warehouse and head office. They will also provide inside sales and support to customers in the assigned region, as well as providing full backup for the outside sales representatives.

Essential Job Functions:

Customer Service

- Coordinate with Head Office to establish and set up new customer accounts, including data entry, processing of new customer credit applications and other various administrative duties.
- Manage customer orders/shipments ensuring timely fulfillment and assisting in inventory planning/management.
- Process customer orders and payments, including walk-in customers.
- Provide customers with accurate information regarding shipping costs and delivery times where necessary.
- Maintain and improve customer service by developing customer relationships and staying in contact with customers to ensure the flow of communication.
- Assist with timely handling and resolution of customer product complaints, including changes to purchase orders, and obtaining serial numbers and other relevant information.
- Answer incoming phone calls from customers to process or trace their purchase orders using the Company’s ERP.

Office

- Maintain organization of the office, specifically keeping the office and showroom customer ready,
- Acting as the main point of contact and receptionist during business hours at the branch.
- Become knowledgeable regarding key features and benefits of products and product groups to promote and sell products, and provide application support to customers.
- Gain a thorough knowledge and understanding of the ERP system.




- Provide back-up coverage for other members of the local team in accordance with Company’s policies.
- Provide and implement suggestions and initiatives to increase overall efficiency.
- Ensure strict confidentiality with company and customer information.
- Provide back-up coverage and assist other members of the local team as needed.

People & Culture

- Model Abatement’s values in all that you do and hold others accountable in maintaining the integrity of them.
- Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability.
- Commitment to Health and Safety, consistently following all policies/rules and procedures.

Perform other duties as requested, directed, or assigned by Company management. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Supervisory Responsibility: N/A

Education and Work Experience: High school diploma or GED. Work experience should include a minimum of two (2) years in a business-to-business sales or sales support role, preferably in a related industry.

Knowledge, Skills, and Abilities:

- Excellent sales skills and techniques,



oral and written communication skills.
- Must be able to develop and maintain accurate and detailed product and product application knowledge.
- A proven willingness and ability to make sound business judgments. Understanding the implications of new information for both current and future sales and decision making.

- Must have strongattention to detail and a high degree of accuracy.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Knowledge of computers and ERP systems.
- Exhibits a high level of integrity, mutual respect, and employee teamwork always.
- Displays a professional image.
- Demonstrates a robust commitment to meeting or exceeding company expectations, goals and objectives.
- Ability to keep Company information in strict confidence and adhere to Company policies and procedures at all times

*Physical Demands and Working Conditions:

- A significant portion of the workday involves sitting at a desk working at a computer. Occasional standing or walking may be needed for tasks like accessing files, office equipment, etc.
- The employee must occasionally lift and/or move up to 50 pounds.
- Manual dexterity and eye-hand coordination are needed for tasks like operating office equipment and working with paperwork.
- Tasks like data entry and using office equipment may involve repetitive hand and arm movements.
- The work is typically performed in a warehouse environment with minimal exposure to extreme temperatures, dust, or other adverse conditions. PPE includes: safety goggles, gloves, respirator, and CSA approved work boots hearing protection.

📌 Office Coordinator (Canada)
🏢 Abatement Technologies
📍 Canada