Comms & Stakeholder Relations Full Time - Bargaining Unit - DIV02 Niagara Falls, ON, CA

2 days ago Requisition ID: 1264

Job ID: 2026-56 Job Type: Full-time Job Status: Open Vacancy Location: Niagara Falls, ON (On-site) Compensation Range: $28.90 to $35.51 per hour
Application Deadline: November 12, 2026

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an prospect to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

What You’ll Do

Under the general supervision of the Supervisor, Guest Services and within established policies, procedures and guidelines, the Bilingual Translation and Guest Services Representative is responsible for handling external and internal customer inquiries through multiple communication channels in both English and French. As an integral member of the Marketing department, the Bilingual Translation and Guest Services Representative maintains a high standard of service, professionalism, superb critical thinking skills, and an eye for detail.





The successful candidate possesses a thorough understanding of all points of the visitor engagement cycle and can identify trends through interactions with guests, recommending strategies and tactics to improve communications and the guest experience. The position requires excellent written and oral communication skills in French and English.

The Bilingual Translation & Guest Services Representative will:

Customer Support

- Provide exceptional customer service to both internal and external customers in a high-volume environment while meeting or exceed productivity goals.
- Provide guests with product and service information while effectively upselling additional products whenever possible.
- Assist website visitors with ticket purchases, event bookings and online purchases and process refund requests in a second-tier support capacity.
- Work with customer relationship management software to manage and track all guest interactions with efficiency and accuracy.
- Effectively manage guest feedback, including handling sensitive information and situations with tact.
- Monitor third-party websites, online review channels and social media platforms to track guest sentiment and develop responses when necessary.
- Follow up with internal and external customers as needed.

French Language Support

- Translate a variety of material into French, maintaining the content, context and style of the original material.




- Provide ongoing quality assurance through the revision and correction of translated material.
- Using content management systems, liaise with external and internal stakeholders to ensure accuracy and consistency in all translated content.
- Review, compare and edit a range of translated online and print documentation to ensure all standards are applied and consistent.
- Translate, review and edit translated content to ensure content language aligns with the English version of content.
- Revise, edit and proofread content for accuracy
- Adherence to departmental defined standards and style guides.

Brand Awareness

- Assist with tracking and responding to online reviews and forums to manage reputational risk, measure and deliver data to help generate trend reports, and anticipate potential issues to proactively mitigate risks.
- With an intimate knowledge of the Niagara Parks Brand Story, ensure brand guidelines are met in every facet.

What You’ll Bring

Education

- Completion of a Secondary School Diploma. A business-related degree, diploma or certification is considered an asset.
- Proficient in Microsoft Office Suite inclusive of PowerPoint and Excel, inclusive of the ability to develop charts, graphs, and data tables to generate and present performance results.
- Outstanding written and verbal French language fluency are mandatory.

Experience

- Minimum of two (2) years working in a bilingual customer service-related position and French translation with at least one year on the job.
- Demonstrated ability to speak professionally in a courteous manner over the telephone, by e-mail, and through social media direct message/web chat.
- Hig

📌 Bilingual Translation (Niagara Falls)
🏢 Niagara Parks
📍 Niagara Falls