Serve hearing care clients in Victoria as a Customer Care Representative, using strong communication and customer service skills. Work Monday to Friday during business hours.

At Connect Hearing Canada, this clinic-based position reports to the Regional Clinic Manager. You will provide service in person, by phone, and email while supporting Hearing Care Professionals. The work includes appointment scheduling, file organization, client accounts, insurance billing, and minor device support. Training is provided for cleanings and minor repairs.

Key Responsibilities:

- Provide exceptional customer service across three communication channels
- Schedule appointments for hearing care clients
- Organize files for Hearing Care Professionals
- Maintain client accounts and build relationships
- Support insurance billing, cleanings, and minor repairs

Requirements:

- Solid communication and customer service skills
- Experience or interest in reconciling accounts receivable
- Alignment with helping others
- Availability to travel to other clinics
- Can-Do attitude and passion for learning

Bring customer service, account management, and clinic coordination skills to Connect Hearing’s Victoria hearing care team.

📌 Customer Care Representative Victoria Clinic
🏢 Sonova Group
📍 Victoria