Posting Deadline: Please submit your application by 11:59 PM PST, November 16, 2026

Position Type: Permanent

Together, Let’s Do Great Things

We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your prospect to work, and do good, locally.Are you passionate about shaping seamless digital experiences and the future of payments? Join Coastal Community as our Product Owner, Digital & Payments and take the lead in advancing the digital banking and payment solutions our members rely on every day. You’ll guide products from strategy and planning through delivery, launch, and continuous improvement—turning member insights, business needs, regulatory requirements, and emerging technology into clear priorities and measurable results. Working alongside teams across IT, Risk, Compliance, Operations, Marketing, and our member-facing network, you’ll help create secure, accessible, reliable, and member-centered experiences that make a meaningful impact. If you’re ready to bring ideas to life and help shape what’s next in digital banking, we invite you to apply.

This opportunity offers the ability to work remotely from anywhere in British Columbia.

What's the role?

Reporting to the AVP, Enterprise Applications, the Product Owner, Digital & Payments is responsible for owning and advancing Coastal Community’s member-facing digital banking and payments products. This role leads the end-to-end product lifecycle, including contributing to strategy and planning, backlog prioritization, requirements definition, delivery support, launch readiness, and ongoing optimization. Working closely with business stakeholders, IT Solutions, vendors, risk, compliance,



operations, marketing, and member-facing teams, the Product Owner ensures digital and payment solutions are secure, accessible, reliable, member-centered, and aligned with Coastal’s strategic objectives. The role translates business needs, member insights, regulatory requirements, and technology opportunities into clear product priorities and measurable outcomes.

Your duties will include:

Product Ownership, Digital Banking and Payments

Product Ownership

- Owns and maintains a single Coastal Community-owned product backlog for assigned products, whether delivery is performed internally or by technology partners, ensuring priorities are clear, actionable, and aligned to member, business, risk, compliance, and technology objectives.
- Defines, prioritizes, and refines epics, features, user stories, acceptance criteria, process flows, and functional requirements to support product outcomes and delivery readiness.
- Leads the end-to-end product lifecycle from discovery and roadmap planning through design, delivery, launch, adoption, and continuous improvement.
- Develops and maintains product roadmaps, release plans, prioritization recommendations, and decision materials informed by member needs, stakeholder input, operational impacts, regulatory change, market trends, technology and vendor dependencies.
- Facilitates discovery sessions, workshops,



and leads or participates in sprint planning or release planning, reviews, retrospectives, and stakeholder meetings to gather requirements, resolve issues, confirm decisions, and maintain delivery momentum.
- Supports internal and partner delivery teams solution design, backlog refinement, testing, release readiness, user acceptance testing, issue triage, defect prioritization, and post-implementation review.
- Collaborates with the EPMO to establish and mature product ownership practices (roadmaps, backlog standards, outcome measures, etc.)
- Provides clear reporting and recommendations to leadership on roadmap progress, release plans, risks, trade-offs, adoption, benefits realization, and product outcomes.
- Uses approved AI tools responsibly to accelerate discovery, analysis, requirements, testing and reporting.

Digital Banking and Payments

- Applies digital banking and payments subject matter knowledge to support digital servicing, online banking, mobile banking, payments, cards, onboarding, authentication, and related member journeys.
- Collaborates with engineering, architecture, security, risk, compliance, operations, marketing, frontline teams, and external vendors to design and deliver secure, accessible, intuitive, and reliable member and staff experiences.
- Monitors digital and payments product performance, member feedback, adoption, service impacts, operational metrics, and key performance indicators to identify opportunities for optimization and continuous improvement.
- Ensures digital and payments products meet security, privacy, accessibility, operational resilience, fraud, and regulatory expectations in partnership

📌 Product Owner, Digital (Nanaimo)
🏢 Coastal Community
📍 Nanaimo