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Pharmacy Manager, Registered Pharmacy Technician

Location: Nova Scotia, Canada

Department: Pharmacy Operations

Reports to: Director of Pharmacy Operations (or equivalent)

Role Summary

The Pharmacy Manager, Registered Pharmacy Technician (RPhT) is responsible for the overall operational, administrative, and technical management of the pharmacy, serving as the Designated Manager in accordance with Nova Scotia College of Pharmacists (NSCP) regulations. This role provides strong leadership to the pharmacy team, optimizes dispensary workflow, ensures compliance with all regulatory standards and company policies, and fosters an environment focused on patient safety, efficient service delivery, and continuous improvement. The RPhT Pharmacy Manager will strategically leverage the skills of all pharmacy staff, including pharmacists, to ensure the effective delivery of patient‑centered care and business objectives.

Key Responsibilities

1. Leadership & Management:

- Serve as the Designated Manager for the pharmacy,



holding ultimate responsibility for all operational and technical aspects in compliance with NSCP regulations and Loblaw Standard Operating Procedures.
- Provide strong, effective leadership, coaching, and mentorship to all pharmacy team members (Pharmacists, Pharmacy Assistants, Clerks, and other support staff).
- Organize and manage workloads, priorities, and daily operations to ensure the pharmacy runs efficiently and effectively.
- Prepare and manage support staff schedules, ensuring appropriate daily staffing levels and optimal utilization of team members.
- Oversee the effective integration of new hires, including training, follow‑up during probationary periods, and ongoing development to ensure successful onboarding.
- Conduct performance reviews for Pharmacy Assistants and Clerks, providing candid feedback and critical input for mid‑year and annual reviews.
- Delegate tasks appropriately to team members to optimize workflow and ensure timely and efficient completion.
- Foster a positive and collaborative team environment, promoting continuous learning and professional development.
- Partnering with Grocery Store Manager and Bookkeeper to hire, onboard and support unionized colleagues, using Paradox

2. Operational Excellence & Workflow Optimization:

- Oversee and manage all daily pharmacy operations, ensuring efficient and accurate prescription processing, inventory management,



and technical services.
- Work collaboratively with the pharmacists on duty to help resolve patient issues and concerns in a timely and positive manner, utilizing outstanding customer service skills.
- Conduct product verification for both regular prescriptions and compliance packaging to ensure accuracy and completeness of prescription orders.
- Work with the pharmacy team to formulate, implement, and drive continuous improvement of efficient processes and best practices.
- Track and manage objectives related to labour, inventory levels, professional services support, compliance packaging, and prescription growth.
- Ensure the team is informed on current and new processes by participating in conference calls and holding regular team huddles to disseminate pertinent information.
- Monitor and review weekly projections and labour management processes.
- Ensure pharmacy conditions and standards are maintained according to the Loblaw Accountability Report, Monthly Self‑Audits, and Accreditation requirements.

3. Compliance & Risk Management:

- Ensure strict compliance with provincial and federal pharmacy regulations (e.g., NSCP, Health Canada) and Loblaw Standard Operating Procedures and Policies.
- Complete medication incident reports and develop action plans with the pharmacy team to educate staff and prevent errors from reoccurring.
- Maintain accurate and organized pharmacy records as required by regulatory bodies and company policy.
- Ensure adherence to all security protocols for controlled substances and patient information.

4. Financial & Inventory Management:

- Review and control costs at all levels within

📌 Pharmacy Manager, Registered Pharmacy Technician (Halifax Regional Municipality)
🏢 Loblaw
📍 Halifax Regional Municipality