MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You'll be responsible for sourcing, screening, and onboarding top talent.

Key Responsibilities

- Manage full-cycle recruitment for contact center roles.
- Source candidates through job boards, social media, and referrals.
- Conduct interviews, assessments, and background checks.
- Coordinate with hiring managers to understand staffing needs.
- Maintain accurate recruitment records and reports.
- Support employer branding and recruitment marketing efforts.
- Ensure a positive candidate experience throughout the hiring process.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities

- Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field.




- 3+ years of recruitment experience in a BPO or high-volume environment.
- Strong sourcing, interviewing, and organizational skills.
- Familiarity with ATS and recruitment tools.
- Ability to manage multiple roles and deadlines.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

- Paid Time Off Earn PTO and paid holidays to take the time you need.
- Health Benefits Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance Access life insurance options to safeguard your loved ones.
- Supplemental Insurance Accident and critical illness insurance
- Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code Be comfortable while you work.

Compensation & Benefits That Fit Your Life





MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific perks and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

All MCI Locations

- Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's co

📌 Experienced Call Center Recruiter (Sydney)
🏢 MCI
📍 Sydney