Support Canadian patients for Hims & Hers through empathetic email and chat communication. Work in-office Monday through Wednesday and remotely weekends.

As a Patient Support Associate, you will provide accurate, personalized assistance across Canada. You will work with Support and Operations in a telehealth environment, using customer service platforms, learning Hims & Hers offerings, and contributing to patient-focused service. Your communication will help build trust during every interaction.

Key Responsibilities:

- Respond to patient requests through email and chat
- Understand patient needs and provide thoughtful communication
- Navigate customer service platforms and support tools
- Become knowledgeable about Hims & Hers products
- Contribute to patient experience goals and KPIs

Requirements:

- Minimum one year in a customer-facing role
- Native English fluency with robust written communication
- Willingness to work weekends, evenings, and holidays
- Accuracy and attention to communication and documentation
- Professional French proficiency preferred, not required

Bring empathetic communication, accuracy, and personalized support to Hims & Hers patients across Canada.

📌 Patient Support Associate Canada (Montreal)
🏢 hims & hers
📍 Montreal