Coordinate customer service calls in Halifax with Convergint, using dispatching, scheduling, and qualified communication to keep service moving efficiently.

As a Service Coordinator, you will manage customer calls, technicians, subcontractors, and work orders for designated locations. The position combines customer service, administrative coordination, invoicing, and database maintenance. You will support service supervisors, project managers, and technicians while helping Convergint remain customers’ first choice for service.

Key Responsibilities:

- Handle incoming calls, dispatching, scheduling, tracking, and general enquiries
- Create, dispatch, maintain, and complete service work orders
- Coordinate technicians, subcontractors, customers, and monthly maintenance accounts
- Complete service invoicing, follow ups, credits, and problem resolution




- Maintain customer databases, reports, timesheets, and service documentation

Requirements:

- Diploma or certificate in Business Administration, or related office experience
- Minimum one year call center, dispatch, customer service, or administrative experience
- Microsoft Outlook, Excel, and Word proficiency
- Basic knowledge of accounts receivable, accounts payable, purchase orders, and work orders
- Strong organization, communication, flexibility, and attention to detail

Bring customer service, dispatch coordination, invoicing, and detailed administration to Convergint’s Halifax service operations.

📌 Service Coordinator Customer Dispatch (Dartmouth)
🏢 Convergint
📍 Dartmouth