Help Membee customers succeed with membership software by combining thoughtful communication, product knowledge, and structured support operations.
This Product Support Specialist role serves associations, chambers, nonprofits, and clubs using Membee. You will handle customer questions across membership, events, finance, CRM, and websites while creating clearer self-service guidance. Your work will connect customer feedback with product and engineering decisions. This is a one-year parental-leave contract, with possible extension into full time work.
Key Responsibilities:
- Resolve customer questions through chat, tickets, and phone
- Update help documentation after testing features
- Create guidance within the product experience
- Document recurring usability patterns for product teams
- Share churn risks and upsell signals with Customer Success
Requirements:
- Two or more years of SaaS customer support experience
- Warm communication with lean teams and volunteer boards
- Clear writing for complex customer and internal topics
- Strong ability to identify underlying customer problems
- Genuine interest in membership-based organizations
Support Membee users with clear communication, practical documentation, product testing, and customer-focused problem solving.