Deliver exceptional guest service at Fairmont Banff Springs as a Front Desk Agent in Banff’s spectacular alpine destination. Manage arrivals, departures, and guest requests.
Reporting to the Front Desk Manager, you will support the guest experience through skilled reception service. The role includes checking guests in and out, settling accounts, assisting with hotel facilities, and resolving concerns. Customer service or front desk experience and Property Management System experience are assets.
Key Responsibilities:
- Greet guests and provide professional, friendly service
- Check guests in and out while following service standards
- Settle guest accounts accurately at the reception desk
- Document requests and complaints, then coordinate resolution follow-up
- Upsell room brands and explain hotel facilities
Requirements:
- Availability for evenings, weekends, early mornings, and overnights
- Previous front desk or customer service experience is an asset
- Previous Property Management System experience is an asset
- Proficiency in spoken and written English
- Strong communication, organizational, administrative, and problem-solving abilities
Bring calm, courteous guest service, communication, and account-settlement skills to the Front Desk Agent team in Banff.