Lead customer experience and omni-sales performance at Indigo while guiding service teams, technology adoption, and store execution. This retail management role requires customer-focused leadership.
The Customer Operations Manager leads Indigo’s service model and customer-facing sales programs. You will analyze sales performance, manage omni-businesses, and create action plans addressing store gaps. The role also develops talent, supports engagement, and champions customer-centered decisions.
Key Responsibilities:
- Manage teams delivering excellent service and product recommendations
- Analyze scorecard data, sales goals, and profitability targets
- Lead omni-sales programs and effective sales-floor technology use
- Execute national, author,
and kids events
- Manage inventory processes, returns, openings, and closings
Requirements:
- College degree preferred or equivalent job experience
- Two to three years’ specialty retail management experience
- Mobility on the sales floor for extended periods
- Adaptable availability for evenings, weekends, and holidays
- Ability to lift items up to 40 pounds safely
Apply customer-centered leadership, omni-sales expertise, and team development skills as Indigo’s Customer Operations Manager.