Internal job title: PeopleLink HR Representative

Employment type: 18-month contract

What will you do?

As a PeopleLink HR Representative, you’ll be an important part of our HR Operations team, providing direct support to employees and managers and helping them navigate HR processes throughout their employee journey.

You will deliver HR support through multiple channels, including phone calls, live chat, tickets, and email, combining a strong customer service mindset with accurate and timely HR case management.

Your day-to-day responsibilities will include:

- Provide HR support to employees and managers through phone calls, live chat, tickets, and email, delivering a consistent and positive customer experience.
- Manage HR inquiries and cases from initial contact through resolution, ensuring accurate documentation and timely follow-up.
- Provide guidance on HR policies, benefits, employee data, employment documentation, leave-related processes, and other HR programs and services.
- Process and support employee lifecycle transactions and HR administrative activities while ensuring data accuracy and confidentiality.
- Use available knowledge articles, procedures, and internal resources to provide accurate and consistent responses.
- Identify when cases require additional expertise and coordinate or elevate requests to the appropriate HR, Payroll, Benefits, or specialized teams.
- Maintain complete and accurate case documentation within our case management systems.
- Monitor assigned cases and service levels, ensuring requests are addressed within established timelines and service expectations.
- Collaborate with HR Partners, Payroll, Perks, Talent Acquisition,



and other teams to resolve more complex employee requests.
- Identify recurring issues and opportunities to improve HR processes, knowledge content, and the overall employee experience.
- Contribute to continuous improvement initiatives that simplify HR processes and strengthen PeopleLink service delivery.

What qualifications will make you successful for this role?

- Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, Psychology, Communication, or a related field preferred, along with a general understanding of HR processes, policies, or employee lifecycle activities.
- English and French proficiency, both written and verbal, is required, with strong communication skills and confidence supporting customers through phone and live chat interactions.
- Previous experience in Customer Service, HR Operations, Shared Services, Contact Centers, or a similar service environment is preferred.
- Comfortable working with case management systems, HR platforms, and digital tools, with intermediate Microsoft Office skills, particularly Outlook, Excel, and Teams.
- Strong organizational, teamwork, and collaboration skills, with the ability to manage multiple priorities, protect confidential information, and take ownership of issues through resolution with curiosity and initiative.





What skills and capabilities will make you successful?

- Strong customer service mindset, with a genuine interest in helping employees and managers and the ability to handle confidential and sensitive information professionally.
- Excellent verbal and written communication skills in English and French, with confidence communicating through phone, chat, email, and case management platforms.
- Strong problem-solving, organizational, and attention‑to‑detail skills, with the ability to analyze requests, determine appropriate next steps, and manage multiple cases and priorities in a fast‑paced environment.
- Strong collaboration skills and the ability to work effectively with HR and cross‑functional teams.
- Comfortable learning and working with HR systems, knowledge management tools, and digital platforms, with the adaptability and willingness to continuously learn as HR processes, policies, and systems evolve.

What’s in it for you?

- Hands‑on experience supporting employees and managers within a global HR organization, with exposure to a broad range of HR processes across the employee lifecycle.
- Experience delivering HR services through an omnichannel environment including calls, chat, tickets, and email.
- Opportunity to develop expertise in case management, employee experience, HR operations, and problem‑solving while working with HR systems, case management platforms, and knowledge management tools.
- Daily collaboration with HR, Payroll, Benefits, Talent Acquisition, and other specialized teams, with opportunities to participate in continuous improvement initiatives and simplify the employee experience.

📌 HR Specialist (Montreal)
🏢 Schneider Electric
📍 Montreal