Lead guest service excellence at Gateway Casinos by guiding representatives and handling guest concerns. This full time permanent position pays $26.58 per hour.

As Guest Services Supervisor, you will oversee the team serving as guests’ main point of contact throughout their stay. You will support hospitality standards through coaching, performance management, communication, and collaboration. The position requires detail orientation, multitasking, and confident issue resolution.

Key Responsibilities:

- Mentor and guide guest services representatives
- Train, coach, evaluate, and mentor employee performance
- Maintain safety, hygiene, and sanitation practices
- Handle complaints, room issues, and conflicts graciously
- Ensure daily quality and service standards meet expectations

Requirements:

- Two years of guest services or hospitality experience preferred
- Experience directing and supervising staff
- Ability to encourage communication and collaboration
- Availability for flexible hours, evenings, and weekends
- Ability to obtain Category 1 Gaming Assistant registration

Bring hospitality leadership, customer service, and thoughtful issue management to Gateway Casinos’ guest services team.

📌 Guest Services Team Supervisor (Woodstock)
🏢 Gateway Casinos & Entertainment
📍 Woodstock