Bilingual Automotive Fixed Ops Specialist - Training and Implementation (Finance)
Full-time, Permanent
01
Bilingual; Travel across Canada and USA approx. 2 weeks per month
PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.
The Role:
As a DTO Bilingual Trainer - Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software.
You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for current software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.
Job Responsibilities:
- Develop a thorough understanding of PBS software and related training processes
- Gain proficiency in data entry and other key operational tasks
- Independently manage and deliver all assigned training sessions within primary silo
- Become an install resource without assistance
- Prioritize tasks independently and demonstrate accountability without requiring direction