Key Responsibilities:

- Respond to telephone, email, and in-person inquiries from prospective residents, providing professional customer service and maintaining accurate records of all interactions.
- Demonstrate knowledge of available properties, suite features, amenities, pricing, promotions, and incentives to effectively market rental opportunities.
- Schedule and conduct property and show suite tours for prospective residents.
- Process rental applications in accordance with company policies and procedures, ensuring accuracy and completeness.
- Prepare, process, and execute lease agreements and related leasing documentation.
- Maintain current availability reports and communicate leasing activity and occupancy updates to the Property Management team.
- Ensure show suites and leasing areas are clean, well-presented, and ready for prospective resident tours.
- Monitor the overall appearance and cleanliness of the property, reporting concerns as required.
- Coordinate move-in preparations to ensure suites are ready for occupancy on the scheduled possession date.
- Assist Head Office with utility meter readings and occupancy-related documentation as required.
- Support advertising and marketing initiatives by assisting with promotional activities and monitoring local rental market conditions.
- Maintain accurate leasing files, documentation, and administrative records in accordance with company standards.




- Collaborate with Property Management, Maintenance, and Head Office to ensure a seamless leasing and resident onboarding experience.
- Represent the company professionally and provide exceptional customer service in all interactions with residents, prospective residents, vendors, and colleagues.
- Perform general administrative duties and other related responsibilities consistent with the scope and level of the position.

Skills and Experience:

- Minimum of 1 year of experience in a leasing, property management, or similar role, preferably within residential apartment leasing.
- Minimum of 3 years of customer service experience, with a demonstrated ability to provide exceptional service.
- Strong attention to detail with a high degree of accuracy in documentation and administrative tasks.
- Excellent verbal and written communication skills, with the ability to build positive relationships with prospective and current residents.
- Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Positive, qualified, and customer-focused attitude, with a strong work ethic and ability to work effectively as part of a team.
- Proficiency in Microsoft Office applications and the ability to learn property management and leasing software.

📌 Leasing Agent (Langford)
🏢 Ironclad Properties
📍 Langford