Lead Helpdesk service delivery from ICE’s Peterborough office, using clear communication and organised team management to support customer queries.

As Service Delivery Manager, you will lead and manage an expanding Helpdesk Administrator team. You will establish standards, drive accountability, and develop consistent service practices. The role connects customer communication, operational priorities, and service-led resolution.

Key Responsibilities:

- Provide leadership, direction, and day-to-day Helpdesk management
- Ensure service queries receive start-to-finish ownership
- Maintain proactive, professional customer communication throughout requests
- Manage operational priorities and customer commitments effectively
- Progress service issues through service-led resolution

Requirements:

- GCSE level education including English and Maths, or equivalent
- Proven experience in a similar customer support role
- Exceptional telephone manner and communication skills
- Ability to lead and motivate a team
- Microsoft Office proficiency and adaptability with current technologies

Bring customer service, accountability, and Helpdesk leadership to ICE’s Service Delivery Team in Peterborough.

📌 Service Delivery Manager Peterborough
🏢 ICE - Industrial Cleaning Equipment
📍 Peterborough