Technical Client Support Specialists solve inbound issues using diagnostic tools and explicit English communication in a hybrid Richmond Hill schedule. Support clients and account executives through practical troubleshooting.

This customer care role handles technical inquiries, documents tickets, and supports internal account executives. You will analyze system concerns, explain step-by-step solutions, and escalate complex network or software problems to engineering teams. The position requires English fluency and customer-focused communication.

Key Responsibilities:

- Manage high-volume inbound calls requiring technical assistance
- Provide technical support to internal account executives
- Document requests, troubleshooting steps, and resolutions




- Guide users through step-by-step technical solutions
- Escalate complex issues to specialized engineering teams

Requirements:

- Two to three years of technical support experience
- Experience handling high-volume inbound calls accurately
- English fluency in written and spoken communication
- Familiarity with ticketing systems and CRM platforms
- Availability for three Richmond Hill office days weekly

Apply technical support, ticket documentation, and customer care expertise while assisting clients and account executives in Richmond Hill.

📌 Technical Client Support Specialist (Richmond Hill)
🏢 randstad canada
📍 Richmond Hill