- Ensurescompliancetocompany regulations and policies.
- Must be aware of the department’s Quality Standards.
- Adhere to the department’sISO procedures.
- Observes all safety rules.
Specific responsibilities:
- Receives all wire rod orders, trade and affiliate sales, has credit checked, analyses,reviewsand obtains production approval, schedules for production, follows up on processing and dispatch of orders.
- Receives modifications to existing orders, makes necessarychangesand advisespersonnelas necessary.
- Ensures customer complaints informationareforwardedto Field Development Metallurgist.
- Ensures QA releases in the shipping priority report are prioritized.
- Forwards trial order information to the Technical Representative and advisescustomerwhen material is shipped.
- Responsible to calculate volumeincentivefor applicable customers and once approved,forwardedto theAccountingdepartment.
- Communicates with QA and Shipping departments toexpeditethe shipments of delinquent/straggler coils.
- Responsible for the forecasts of tons to beshipped,by customer, for the shipping department.
- Assistsinresearching forpotential customers for off spec materials or no longer materials wanted by original customer.
- Ensures processed rod orders for traded arereceived,creditsare checked, analyzed, reviewed, approved, acknowledged, prepared work order,
scheduled for production andexpedited.
- Answers customer requests for information.
- Ensures payment terms on customers written purchaseorder,accountsreceivableprice discrepancies are verified.
- Responsible for various reports,ei. Daily, weekly,monthlyand yearly.
- Assistsin replacing the CSRs during vacation time or absences.
- Coordinate customer visits to IRM.
- Ensures recent customer or modified specifications are updated.
- Maintains customers’ business records.
- Performs other required duties as assigned.
Qualifications
Skills
Preferred
Microsoft Office Intermediate
Novice
Ability to Multi-Task Advanced
D365 Manufacturing & Production Apps Intermediate
Data Processing Intermediate
Microsoft Excel Intermediate
French Fluency Novice
Behaviors
Preferred
Thought Provoking : Capable of making others think deeply on a subject
Team Player : Works well as a member of a group
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business