Deliver multilingual customer service with Epiq as a Bilingual Contact Center Agent, using communication and listening skills in an office environment.

This agent provides customer support in multiple languages while maintaining skilled etiquette. The work centers on inquiries, issue resolution, accurate information, and customer satisfaction. Collaboration with team members supports efficient operations and consistent interactions.

Key Responsibilities:

- Provide customer service and support in multiple languages
- Handle customer inquiries and ensure customer satisfaction
- Resolve customer issues with accurate information
- Maintain professional etiquette during customer interactions
- Collaborate with team members for efficient operations

Requirements:

- High school diploma or equivalent required
- Bachelor’s degree preferred
- Minimum two years customer service experience
- Effective communication and listening skills
- Multilingual, written communication, and detail-oriented skills

Apply customer service, multilingual communication, and problem-resolution skills to support high-quality interactions with Epiq customers.

📌 Bilingual Contact Center Customer Service Agent (Ottawa)
🏢 Epiq
📍 Ottawa