Remote, Canada-based Provider Support Coordinator roles at Sailor Health center on provider relationships, real-time support, and practical problem-solving. Support therapists and clinicians Monday through Friday during stated Eastern Time hours.

As a full-time coordinator, you will serve as a dedicated resource for Sailor Health's provider network. You will manage emails, answer calls, troubleshoot technology, support caseload questions, and help with provider-patient matching. The work supports mental health care for older adults.

Key Responsibilities:

- Manage inbound provider support emails and requests
- Answer provider calls about logistical and technical issues
- Track holds, follow-ups, and open items through resolution




- Contact providers proactively to understand support needs
- Deliver warm, qualified, solutions-first provider service

Requirements:

- Extremely organized approach with reliable follow-through
- Proactive mindset when processes or instructions are unclear
- Sound judgment about urgency, ownership, and escalation
- Warm, empathetic, clear communication style
- Flexibility to work occasionally past 6pm ET

Use relationship-building, technical troubleshooting, and careful follow-through to support Sailor Health providers remotely across Canada.

📌 Remote Provider Support Coordinator (Edmonton)
🏢 Sailor Health
📍 Edmonton