Customer Service & Broker Support Specialist

- Industry Sales, Customer Service, and Contact Center
- Date Opened 11/04/2026
- City Waterloo
- Country Canada
- Job Opening ID 8150
- Job Type Contract

Job Description

Customer Service & Broker Support Specialist

Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in a dynamic mortgage creditor workplace. Be part of a close-knit team focused on building strong broker relationships, delivering quality service, and contributing to a positive customer experience in a hybrid work setting.

What is in it for you:

- Hourly salary of $25-30, based on experience.
- Hybrid work model with 3 days per week in the office.
- Office location in Waterloo, Ontario.

Responsibilities:

- Set up and support Lender and Broker profiles.
- Provide business support for BSC systems, including AMS and SafetyCatch.
- Provide customer service by phone and email, including managing a shared inbox and responding to broker inquiries.
- Respond to inquiries related to policies, broker compensation, sales tips, product training, and mortgage creditor insurance.




- Troubleshoot issues and escalate them to Production Support as necessary.
- Maintain client relationships and suggest tool improvements.
- Collaborate with the Team Lead, Manager, and other teams on business initiatives.
- Support BSC projects and assist with training new specialists.
- Perform data entry to update sales systems.
- Handle approximately 8 to 10 calls and 40 emails per day.

What you will need to succeed:

Required qualifications

- Postgraduate education or relevant experience.
- 2+ years of experience.
- Proficiency in Microsoft Office.
- Proficiency in CRM systems such as Salesforce.

Preferred qualifications

- Experience or knowledge of the mortgage or Mortgage Creditor Industry.
- Customer service experience over the phone.
- Bilingual in French and English to support broker communications by phone and email.

Required soft skills

- Interpersonal skills.
- Analytical skills.
- Problem-solving skills.
- Attention to detail.
- Ability to manage multiple priorities.
- Ability to work independently and collaboratively.
- Adaptability and flexibility.

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