As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers
- WCB AlbertaJob Title:Customer Records ProcessorsJob Type:Temporary Long Term (Fixed Term) / Full timeJob

Location:
Edmonton, AlbertaCustomer Records ProcessorsClient Service SupportEdmonton, AlbertaTemporary, Long-Term, Full-Time (6 months)People are at the heart of everything we do.
If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.
As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.
Do you……have exceptional computer and data entry skills?…inspire to provide excellent customer service?…enjoy working in a busy, fast paced environment?…demonstrate effective team skills while working collaboratively with others?If yes, the Customer Records Processor within the WCB Alberta is for youYour Customer Records Processor

responsibilities:
Review and process documents and emails to claims and/or employer account filesInput information into WCB computer systemsPrepare and process batches by date, time, and priority of form typeCatalogue batches for archiving and retrievalYour experience and

skills:




A high school diploma and experience related to data verification and processing (data entry)Records management courses are considered an assetBasic knowledge of medical anatomy and terminology is an assetPrevious office experience, data entry, and information management is an assetComputer skills are essential with accurate alphanumeric keyboardingReliability, time management, attention to detail, customer service and teamwork are integral to this positionWhat

we offer

We offer
a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and home) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook, available on our website.

Salary:
$46,737.67 per annumThis position is temporary for a period of up to six months with the possibility of extension or permanency. Candidate prequalification testing is required for all shortlisted candidates. Candidates will be tested for speed and accuracy, requiring a minimum performance of 30WPM and between 3500 – 4200 KSPH. Successful candidates for this position will be required to undergo a security clearance as a mandatory condition of employment.
Successful candidate(s) must reside in Alberta and be able to work in person as required by their position. This position is eligible for future hybrid and successful candidates will be expected to work in-office as scheduled (subject to change).
We are committed to providing equal prospect to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.
Interested candidate please apply online by submitting a cover letter and resume to Careers
- WCB Alberta.
Posting Date: November 2, 2026Closing Date: November 11, 2026We thank all applicants for their interest; however, only candidates selected for a pre-interview video and an interview will be contacted.

📌 Customer Records Processors (Edmonton)
🏢 WCB Alberta
📍 Edmonton