Support mining clients remotely across North America by solving software, hardware, and network issues with clear technical communication.

As a Technical Services Analyst, you provide front-line support for enterprise-class software systems. You will troubleshoot databases, SQL, Windows networking, virtual machines, and real-time software systems. The role also supports implementations, upgrades, and client training while maintaining strong issue ownership.

Key Responsibilities:

- Provide phone, email, and remote-access client support
- Triage, document, and resolve client issues
- Troubleshoot software, hardware, and network problems
- Support remote implementations, upgrades, and occasional site work
- Deliver remote and in office client training

Requirements:

- One to five years supporting enterprise-class software systems
- Experience with fleet management or machine health products
- Advanced database and SQL administration experience
- Knowledge of Linux, Windows Server, GNSS, and RTK
- Valid driver’s license and passport for occasional site support

Apply analytical support expertise to mining systems, client troubleshooting, implementations, upgrades, and technical training across North America.

📌 Technical Support Analyst Mining Systems (Toronto)
🏢 Wenco International Mining Systems
📍 Toronto