Lead enterprise customer success at OpenText through managed services expertise, executive communication, and cross-functional service delivery leadership.
As a Senior Client Success Manager, you will own delivery experiences for high-value Managed Services customers. Manage 10-15 programs and accounts while guiding onboarding through steady-state operations. Use account management, program leadership, and analytical skills to support customer outcomes.
Key Responsibilities:
- Manage 10-15 Managed Services programs and customer accounts
- Own customer relationships as trusted advisor and primary contact
- Ensure contractual obligations and service commitments are achieved
- Lead teams resolving issues and mitigating operational risks
- Deliver executive updates, dashboards,
and service reviews
Requirements:
- Bachelor's degree in business, information technology, or related discipline
- 10+ years skilled experience, including 3-5 years customer-facing leadership
- Experience leading large-scale enterprise customer engagements
- Knowledge of cloud hosting and managed services business models
- Strong executive communication and relationship management skills
Apply enterprise account management, service delivery, and customer success expertise as OpenText's senior customer relationship owner.