Studio Supervisor (Vancouver)

Studio Supervisor (Vancouver)

06 Nov
|
Rise People
|
Vancouver

06 Nov

Rise People

Vancouver

Who You Are

You love working with people, and you strive to help both guests and team members have the best experience possible at YYOGA. You do everything you can to create a welcoming and inclusive environment for your team and guests.

You love the YYOGA brand, and enjoy being in our studios and championing the YYOGA experience. You are enthusiastic about helping us sell our memberships and expand our community.

You value working within existing systems and policies, but you are also comfortable navigating the grey zone when a circumstance calls for a different approach.

You are a problem solver at heart - you can see the solution through the challenges and you are comfortable and calm working on the fly when dealing with novel situations.

You understand that running a business, even a yoga business, means managing studio activities to maximize profitability. You are comfortable with authentic sales conversations and know that sales is service.

You’re a great communicator - you’re clear, kind and thoughtful with your words.

You’re highly professional, approachable and friendly.

You know how to have fun while working hard, and you contribute to a motivating and positive work environment.

You enjoy learning and taking on new challenges - you are adaptable, open to feedback and search for opportunities to learn within your role.

You like collaborating with others but have the confidence to work independently and be the leader in the studio.

You’re diligent with details and are comfortable with administrative tasks.

You love investing time into coaching and supporting others. You have previous experience leading or supervising a team - ideally with experience in the fitness, retail or hospitality industry.





You enjoy being in your studio and are able to meet the specific and ongoing needs of the studio’s operating schedule. This involves evening and weekend availability, as well as the ability to support occasional emergency situations or promotional events outside of your usual working hours.

We would also love it if you have 6+ months experience in a Shift Lead or Lead position at YYOGA

What You Do

You are continuously helping your team to grow and develop. You do this by training and coaching studio team members to help them bring out their strengths. You diligently ensure your team follows operational policies & procedures. You also recognize your team for their achievements and if you need to share constructive feedback you do so in a proactive, respectful and timely manner

You’re action oriented and thrive in a busy work environment. You work alongside your team and help them manage the flow and workload of their day.

You motivate, coach and support team members to achieve individual and team goals which help contribute to the success of the business. You rally the team around sales goals and celebrate achievements with recognition.

You work to keep all members of your team on the same page and communicate in a clear, objective, respectful, and timely manner regardless of circumstances.





You execute the studio operating schedule to meet all operational needs and efficiently utilize resources.

You execute the YYOGA HR cycle including: check-ins, reviews, performance management and exit procedures.

You work collaboratively with your SM to recruit and hire studio team members that are the best in the industry.

Community Experience, Engagement & Support

You work very closely with the GE team, often joining the team for shifts on the desk. You’re an expert at providing outstanding service, you lead by example and ensure all team members consistently deliver YYOGA service standards. You are a champion for the YYOGA experience and you model, train and coach behaviours that promote guest engagement, community building, loyalty and sales.

You are highly involved in the YYOGA community and regularly engage with YYOGA’s services, programs, products and campaigns. You stay up to date with all current and upcoming promotions, events, offerings, and policies. You support the team to adjust to changes by clearly and actively communicating and training team members in a way that’s engaging and supportive.

When things get challenging, you utilize YYOGA systems to resolve service issues in a timely manner.

You’re great at viewing things from the guest’s perspective and partner with your SM to complete regular audits of service standards, always looking for opportunities to improve on the guest experience and guest loyalty.

You’re a proud advocate of the YYOGA brand and help us execute company wide campaigns by ensuring all marketing materials and signage are current and well cared for.

You act as a bold connector in the community by dreaming, developing, and nurturing hyper-local community partnerships that add value.

📌 Studio Supervisor (Vancouver)
🏢 Rise People
📍 Vancouver

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