Support Sobeys stores through bilingual customer service, Salesforce Service Cloud, and qualified communication from Mississauga or Stellarton offices. Help resolve inquiries across Canada.

As a Store Support Representative, you will manage feedback from stores and wholesale customers. You will prioritize inquiries across telephone, email, and CRM channels. The role supports Sobeys’ stores-first commitment through organized case handling, cross-functional collaboration, and timely issue resolution.

Key Responsibilities:

- Manage incoming inquiries across Salesforce, telephone, and email
- Triage cases and collaborate with cross-functional teams
- Document, categorize, rate, and update inquiries accurately
- Assign cases and ensure follow-through and closure




- Communicate empathetically while monitoring escalations and emerging trends

Requirements:

- Bilingual English and French communication skills
- Customer service experience in multi-channel support environments
- Strong organization, problem-solving, and multitasking abilities
- Knowledge of Salesforce Service Cloud and SAP
- Experience with support processes and telephone or ACD systems

Bring bilingual communication, case management, and customer service expertise to Sobeys’ Store Support team in Mississauga or Stellarton.

📌 Bilingual Store Support Representative (Stellarton)
🏢 Sobeys
📍 Stellarton