Serve callers in English and French as a Bilingual Customer Service Clerk in Toronto, handling phone-based service requests. Rotating shifts support this long-term assignment.

HR Associates is seeking a Bilingual Clerk for a public sector client. You will use administration, customer service, reception, or call centre experience to document requests and coordinate responses. The assignment involves service issues in federal buildings, including heating, leaks, elevators, and power outages.

Key Responsibilities:

- Answer calls about service issues in federal buildings
- Make calls regarding reported building service concerns
- Gather caller information and record requests accurately
- Direct requests to appropriate teams and provide updates




- Maintain records and follow established service procedures

Requirements:

- Professional spoken and written French and English
- Customer service, administration, reception, or call centre experience
- Transparent communication and professional telephone manner
- Strong attention to detail when documenting requests
- Availability for rotating Toronto shifts and required assessments

Use bilingual communication, accurate documentation, and professional telephone service to support federal building requests for HR Associates’ client.

📌 Bilingual Customer Service Clerk Toronto
🏢 HR Associates
📍 Toronto