Support RahrBSG customers from Guelph, Ontario or Delta, British Columbia through account management, issue resolution, and complex order fulfillment. Build lasting customer relationships.

As a Customer Service Representative, you will serve assigned accounts and provide professional customer support. You will research concerns, manage adjustments, create service tickets, and escalate complex matters appropriately. The work also includes maintaining product knowledge, accurate customer records, and service standards.

Key Responsibilities:

- Serve as primary contact for assigned customer accounts
- Research inquiries and resolve daily customer concerns
- Process complex orders and monitor order status




- Coordinate deliveries with carriers using transportation management systems
- Communicate with Sales, Logistics, and Supply Chain teams

Requirements:

- Two-year college or technical school certificate
- Or six months related experience, training, or equivalent
- Solid Microsoft Office knowledge and advanced Excel preferred
- Microsoft Dynamics and Salesforce experience is a plus
- Homebrewing, home fermentation, or beer industry experience preferred

Bring customer service expertise, detailed order processing, and professional communication to RahrBSG account support in Canada.

📌 Customer Service Account Representative (Guelph)
🏢 RahrBSG
📍 Guelph