Use English and French communication skills as a Bilingual Claims Coordinator at First Canadian’s on-site Sherwood Park head office. Support customers throughout initial claims inquiries.

Reporting to the Manager, Group & Creditor Life and Disability Claims, this full time position serves as customers’ primary claims contact. The work includes reception, telephone and email communication, claims documentation, detailed notes, and administrative support. Hours run from 9:00 a.m. to 6:00 p.m. Monday through Thursday, then 9:00 a.m. to 5:00 p.m. Friday.

Key Responsibilities:

- Assist claimants with inquiries and establish new claims
- Manage incoming Creditor Claims email and fax inquiries
- Handle customer, third-party, and Dealer representative calls




- Communicate with customers and financial institutions verbally and in writing
- Generate documents, prepare files, and maintain accurate claim notes

Requirements:

- High school diploma
- One to two years of related administrative or insurance clerical experience preferred
- Previous call center and frontline customer interaction experience preferred
- Intermediate Microsoft Word and Excel skills
- Fluent written and spoken English and French

Bring bilingual communication, customer contact, and claims administration skills to First Canadian’s Creditor Claims team in Sherwood Park.

📌 Bilingual Claims Coordinator Sherwood Park
🏢 First Canadian Financial Group
📍 Sherwood Park