Adventure Concierge roles at Rimrock Banff combine Banff expertise, storytelling, and personalized guest guidance. Work onsite in Banff, Alberta, connecting visitors with meaningful experiences.

This guest-facing position curates adventures through thoughtful conversations, tailored itineraries, and accurate recommendations. You will share trail safety, wildlife etiquette, gear guidance, and seasonal information. The role also supports retail operations, partner coordination, and collaboration across hotel departments.

Key Responsibilities:

- Assess guest preferences and curate personalized Banff experiences
- Prepare pre-arrival itineraries around interests and seasonal highlights
- Provide guidance on trails, safety, weather, gear, and travel times
- Maintain Adventure Centre displays,



inventory, and guest transactions
- Coordinate with guides, partners, and internal departments

Requirements:

- Experience in concierge, guest services, adventure tourism, or similar roles
- Knowledge of Banff trails, conditions, culture, and safety
- Excellent communication and storytelling skills
- Organizational ability across multiple inquiries and details
- Confidence using maps, booking systems, digital tools, and POS software

Bring Banff knowledge, thoughtful storytelling, and exact guest service to Rimrock Banff’s Adventure Centre.

📌 Adventure Concierge Banff National Park
🏢 Accor
📍 Banff