Coordinate IT service delivery for SASCU in Salmon Arm, monitoring managed providers, service performance, and operational workflows across a full-time schedule.

The Technical Operations Analyst supports daily technology services through vendor coordination and internal visibility. You will monitor service desk performance, analyze delivery metrics, and support incident escalation. The role also contributes to service reviews, governance, documentation, and continuous improvement.

Key Responsibilities:

- Act as primary liaison between SASCU and managed service providers
- Monitor service desk performance, SLAs, and escalation protocols
- Analyze service metrics and trends for performance gaps
- Prepare service review insights, analysis, and recommendations
- Maintain delivery documentation, reports,



and operational workflows

Requirements:

- Post-secondary diploma in information technology, business administration, or related field
- Four to five years in IT service coordination, vendor support, or operations
- Familiarity with ITIL practices and service management tools
- Robust analytical, communication, problem-solving, and organizational skills
- Experience with managed providers or outsourced IT environments is an asset

Apply IT service coordination, vendor management, and performance analysis skills to strengthen SASCU technology operations in Salmon Arm.

📌 IT Service Coordination Analyst (Salmon Arm)
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