Customer-facing data services work at Global Relay requires CRM expertise, troubleshooting skills, and accurate communication with regulated-industry clients.

As a Data Services Specialist, you will lead and support customer projects, requests, and daily data management activities. You will handle inquiries, troubleshoot service issues, present policy-based solutions, and maintain accurate records. The position also involves reporting, documentation, and communication with technical and non-technical individuals.

Key Responsibilities:

- Handle client calls, inquiries, needs, and service troubleshooting
- Complete CRM data entry, reporting, and records maintenance
- Track and process customer requests accurately
- Organize, analyze, and validate reports and manifests




- Research technical information and document findings

Requirements:

- Post-secondary diploma, certificate, or relevant work experience
- Technical troubleshooting skills and computer proficiency
- Microsoft Office proficiency, including Word, Excel, and Access
- Fluent English with excellent communication and interpersonal skills
- Strong organization, prioritization, judgment, and attention to detail

Support Global Relay clients through accurate data management, responsive service, technical troubleshooting, and dependable request processing.

📌 Data Services Customer Support Specialist (Vancouver)
🏢 Global Relay
📍 Vancouver